Client satisfaction

 

Twice a year we survey the clients of all our active projects.

The response rate is high for such surveys, around 40%, and we very much appreciate the time and effort spent by our clients in providing feedback to us. This feedback greatly helps us strive to continuously improve our service. The survey asks questions encompassing all aspects of our service, from responsiveness and flexibility, through technical quality, to commercial issues. We are delighted to receive consistently high levels of customer satisfaction across all questions.

Overall are you satisfied with the services you have received with us?


Yes

99%

How well did we listen to, clarify and understand your needs at the start of the work?


Good or Very good

98%

How flexible were we in response to any changing requirements?


Good or Very good

97%

How would you rate our communication with you throughout the project?


Good or Very good

93%

How would you rate our responsiveness?


Good or Very good

97%

How was the technical knowledge of our personnel?


Good or Very good

97%

How would you rate the quality of deliverables from us?


Good or Very good

97%

Were you satisfied with the timing of the deliverables?


Yes

95%

Did you receive a complete and pragmatic solution for the agreed scope of work?


Yes

98%

How would you rate the ease of working with us?


Good or Very good

97%

Have you felt that we have been looking out for your interests?


Yes

97%

Have you received good value from us compared to other consultants?


Yes

97%

Would you consider using us again for this or other services?


Yes

99%

Would you recommend us to other organisations or other parts of your organisation?


Yes

99.5%

How would you rate your overall experience of working with us?


Good or Very good

97%

Average scores from over 1,400 responses.

 

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About us Client satisfaction